Delivery Policy
At ishasphere, we are committed to ensuring the timely and secure delivery of our services. Whether you’re engaging us for web development, branding, app development, SEO, UI/UX design, e-commerce, or web application solutions, we strive to meet your expectations with efficiency and transparency. This Delivery Policy outlines the process, timelines, and expectations to ensure a seamless experience.
Scope of Delivery
ishasphere specializes in delivering digital services and solutions. Since our deliverables are intangible, they are provided in the form of:
- Completed digital assets (e.g., websites, applications, branding materials).
- Reports (e.g., SEO audits, performance analytics).
- Files and prototypes (e.g., wireframes, mockups, or design drafts).
- Documentation (e.g., user guides, code documentation).
These are typically delivered through digital channels such as email, project management tools, or secure file-sharing platforms.
Delivery Process
- Project Initiation:
- Once a project is confirmed, a detailed timeline and delivery schedule are shared with the client.
- Key milestones are outlined, specifying deliverables for each phase.
- Development and Collaboration:
- During the development process, clients are provided with regular updates, previews, and drafts to ensure alignment with their expectations.
- Feedback is incorporated into the subsequent stages to refine the output.
- Final Delivery:
- Deliverables are shared in their finalized form via the agreed-upon delivery channels.
- Clients will receive notifications regarding the completion of services along with access credentials or downloadable files as applicable.
Delivery Timelines
Timelines vary depending on the scope and complexity of the project. General timelines include:
- Web Development Projects: 2–8 weeks.
- Branding Projects: 1–4 weeks.
- SEO Campaigns: Ongoing, with initial reports delivered within 7–14 days.
- UI/UX Design: 2–6 weeks.
- E-commerce Solutions: 4–12 weeks.
Specific timelines are discussed during the onboarding process and mentioned in the service agreement.
Conditions for Delivery
To ensure timely delivery:
- Clients must provide all necessary inputs (e.g., brand guidelines, content, technical requirements) at the beginning of the project.
- Any delays in providing inputs or approvals may extend the delivery timeline.
Delays and Resolution
While we aim to adhere to our commitments, certain circumstances may lead to delays, including:
- Changes in project scope or additional client requests.
- Delays in client-provided materials or feedback.
- Unforeseen technical issues or third-party dependencies.
In case of delays:
- Clients are notified promptly, and revised timelines are provided.
- ishasphere takes all possible measures to minimize disruptions.
Acceptance Criteria
After receiving the deliverables, clients are given a review period to ensure the output aligns with the agreed specifications:
- Feedback should be shared within 5–10 business days of delivery.
- If no feedback is received during this period, the deliverables are considered accepted.
Service-Specific Notes
- Web Development: Final delivery includes deployment to your hosting server or live domain.
- Branding: Files are delivered in multiple formats suitable for both print and digital use.
- SEO and Performance Reports: Delivered as shareable documents via email or project management tools.
- UI/UX Design: Delivered in design files (e.g., Figma, Adobe XD) and presentation formats.
- E-commerce Solutions: Delivered as a live, functioning store with login credentials.
Ownership and Handover
Upon final delivery, the client assumes full ownership of the deliverables. ishasphere provides post-delivery support as outlined in the service agreement.
Contact and Support
For inquiries about delivery or support post-delivery, please reach out:
- Email: support@ishasphere.com
- Phone: +91 78629 52858